Just got this on my desk:

Dear Rob:

 

This letter is overdue but we want to thank-you for the excellent professional service you gave us during the purchase of our condo in PGA West.  You made buying property a fun experience.  Your motto, you told us, was to provide service above our expectations.   You were always patient when we didn’t see the “right” property for us and ultimately, you did find something that we like very much.

 

Rob, we feel you gave us accurate information re. the Real Estate market, listened to our wants and needs, and really paid attention to us as your clients.  In no way did we ever feel that we were just dollar signs to you—a characteristic we have found in some realtors.  We always felt that you really wanted us to be satisfied and happy and that you steered us in the right direction.  We love the location of our new condo and are happily having a little up-dating work done as I write this.

 

Not only did you successfully complete this sale but you have continued to help us.  We can’t thank-you enough for helping us unload a refrigerator and a couple of other heavy items from our rental truck when we brought some things we’d had in storage to our new condo.  Thank-you, also, for arranging a bid with some potential contractors for work we wanted done.  It is so nice to know that you are there for us and that we can call on you if we need help.

 

We hope our friendship will continue.  Besides being our realtor, you are a very interesting person.  We look forward to showing you the results when we finish having the work done.

 

Sincerely,

 

John and Dorothy Terrill